We always make sure of the quality of our goods before sending!

The right of withdrawal can only be exercised by the Buyer, who is recognized as a consumer in accordance with the laws and regulations, i.e. an individual who has expressed a desire to purchase or has acquired a product or service for purposes not related to his economic or professional activities.

The Buyer has the right to return the goods purchased in the online store Prāna Ko within 14 calendar days from the date of receipt of the parcel, if it has not been used, damaged or its appearance has not changed (the goods or packaging have been made minimal changes in order to examine the product).

An unsuitable product can also be exchanged for any other product offered for sale in the prana-ko.lv  online store.

Conditions and procedure for the return of goods

The product must be returned in its original packaging in a complete set (box, tags). 

The goods must not have traces of any exploitation, they must not be damaged, their value must not be lost.

When returning the goods, the Buyer must provide a payment document confirming the purchase in the online store Prāna Ko.

The online store prana-ko.lv has the right to refuse to accept the returned goods if the conditions for the return are not met.

We will be grateful if you inform us about the return of the goods by writing to prana@prana-ko.lv and attach an application regarding the reason for returning the goods, in order to improve the quality of our online store services.

Shipping charges are paid by the Buyer.

Procedure for returning payment for goods

Within 7 working days from the date of receipt of the item to be exchanged or returned, a message will be sent to your e-mail regarding the product's compliance with the exchange / return criteria, as well as the value of the item will be returned or an exchange will be made.

In the case of an exchange of goods, the exchange is carried out for any other item(s), the value of which does not exceed the value of the returned item. If there is a difference in value during the exchange, the Buyer is obliged to pay the difference in value by a payment order to the specified bank account.

Please note that shipping charges will not be refunded.

The warranty period for the product is valid when the product is used in accordance with the conditions of use, with due care and when the product is used for its intended purpose. The warranty covers damage caused by manufacturing or raw material defects.

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